The White Falcon - 29.04.1977, Blaðsíða 2

Page 2
April 29,1977
Consumer bulletin
exchange
new<f
Stereo Gear
A tremendous amount of customer
dissatisfaction has been expressed
because of the lack of stereo goods
and cameras from Japanese manufac-
turers .
Currently, the exchange has more
than $100,000 of such merchandise
awaiting customs clearance in Norfolk.
An extremely long delay in transit
time for these goods has been exper-
ienced because of the Norfolk over-
seas distribution center's inability
to process customs paperwork in a
timely manner. Many of these orders
have been outstanding since August
and September 1976.
The Brooklyn, N.Y. Navy Resale
System Office was notified of this un-
acceptable delay in clearing customs
at Norfolk.
The exchange anticipates sending
someone to Norfolk to expedite these
shipments and/or use Naval Station
Supply Department personnel currently
stationed in Norfolk to expedite
these shipments.
This problem was discussed last
week with U. S. Customs agents who
visited Naval Station Keflavik. The
customs agents' opinion was that
there was no backlog in U. S. Cus-
toms, and that the problem was merely
one of expediting filing of expor-
tation paperwork for the overseas
distribution center.
Formerly the exchange was allowed
to ship this merchandise via Fleet
Post Office. Department of Defense
regulations prohibited this since
1976.
The exchange urges patrons to
understand this problem, and hopes
that the large outstanding orders,
currently in Norfolk, will be on
the shelves for sale during May.
Service Station
It appears that the bugs from the
Service Station Special Order parts
service have been worked out. Corre-
spondence from Navy Exchange Jackson-
ville has shown the reason delays on
orders during the last month occurred.
They were twofold. Erroneous ship-
ments to another activity and a
part-time employee handling the orders
was vacationing.
Through arrangements with the
Jacksonville exchange, an employee has
been hired at that activity to ex-
pedite automotive parts special or-
ders .
A maximum of a two week delivery
time is desired. The exchange ex-
pects to deliver this service in the'
future.
Weekly contact is now made with the
Jacksonville exchange on all outstand-
ing automotive orders.
Personnel at Jacksonville have ex-
pressed the need for better contact
because they often have questions
concerning a specific automotive part.
As a result, regular phone calls
will be made to Jacksonville.
This week patrons will see a fami-
liar face at the Service Station Cus-
tomer Service Desk, Construction Mech-
ic First Class R. Fuller.
Personnel
Doyle Autrey, personnel manager,
leaves the exchange bound for another
exchange in Yokosuka, Japan, following
a long association with the Iceland
Defense Force, both while he was
stationed in the Air Force at Keflavik
and as an exchange employee. He has
done a commendable job in his position
and Navy Exchange congratulates him on
his promotion, wishing him good luck in
his new assignment.
by Nadia Slusar
Vending department
More than 60 new vending machines
arrived last week on the Selfoss.
These are all programmed machines to
replace many old machines in some
locations. During the next few weeks,
patrons will see a lot of moving of ma-
chines in and out of vending areas.
The exchange hopes this does not
cause any inconvenience. The vending
department strives to provide the
best possible machines that function
properly at all times.
Barber Shop
Several customer complaints have
been received in the past two weeks
about the long wait and inconvenience
experienced in the Crews' Barber Shop.
The Barber Shop has been entirely
manned with military personnel. With
the Barber Shop supervisor, SH3 Mit-
chell Rosa leaving and another seaman,
the Barber Shop was undermanned for
a short period.
This week Ship's Serviceman Third
Class Fiest reported to the Barber
Shop, and another seaman is slated for
the shop in the near future. The shop
will be back up to its full strength
of four barbers, and patrons may again
have quick and efficient service.
Procurement
Anna Lee, merchandising office
procurement clerk, recently re-
turned from Naples where she pro-
cured Italian giftware for Navy
Exchange, Keflavik. Anna commented
that it was so nice to have all the
departments under one roof, some-
thing Keflavik patrons will see after
the new exchange complex is completed.
Mother's Day
May 8 is Mother's Day. Surprise
mom with several gift items from
the Navy Exchange. Need some hints?
How about jewelry, crystal atomizers,
several brands of perfume (Chanel #5,
Arpege, My Sin Chanel //19, Femme,
Madame Rochas), Ladies' Norelco Shav-
ers, mixers, flatware sets and Mr.
Crepe or digital clock radios and
other small appliances plus Insta-
matic cameras with built-in flash?
Give her a Mother's Day card, a
gift from the exchange, lots of love
and attention and make her day a mem-
orable one. But hurry if you want
your gifts to reach stateside in
time.
Navy Lodge
The Navy Lodge will take August
rotator reservations after Monday.
Just call Connie at 2210 8 a.m. to
4 p.m.
Hallmark greeting cards
There has been quite a lot of
concern by patrons about the lack of
appropriate greeting cards in the
exchange. Navy Exchange dissatis-
faction with Hallmark Corporation
and their delivery has been expressed
several times.
The company still fails to ship
in a timely manner and orders in
excess of $3,000 are overdue now.
Within the last two weeks, an
American Greeting Card Corporation
sales representative visited Kefla-
vik. A change of companies will be
effected if Hallmark does not give
service desired.
For patrons' information, Navy
Exchange, Keflavik is the only Navy
Exchange in Europe currently carrying
Hallmark greeting cards.
Mini-Mart
Mrs. Francesca Ritoch has assumed
a Mini-Mart supervisory position.
The former supervisor, SH3 Bob Ladd,
will manage the Personalized Services
Department.
The Consumer Bulletin is compiled by Exchange employees and Commissary em-
ployees. The opinions and comments expressed herein do not necessarily re-
flect the opinions and policies of the Department of Defense oi the White
Falcon Editorial Staff. Mention of specific consumer products in this column
is intended solely for the benefit of authorized patrons, and in no way im-
plies Department of Defense endorsement for these products. Correspondence
or comments relating to this column should be addressed to the Navy Exchange
Officer or the Commissary Store Officer.
TOURS
by Fran Preston
Children's pony farm
The Tour Office is now taking sign
ups for the summer pony farm for child-
ren. This year's session will be 12
days from June 23 to July 5, and it will
be exclusively for NATO Base children.
The pony farm is called Geldingaholt,
and is located near Mt. Hekla. While-,
there, each child has his own pony to
ride, feed, groom and generally care
for.
Every day the children receive riding
and horse care instruction. Throughout
the camn, they take many riding treks
into the countryside, plus make various
excursions to swimming pools, sightsee-
ing areas and recreation areas.
The camp is for children between 10
and 16 years of age. Accommodations
are in a large farm house. Sleeping
bags are used on beds, and there is
central heating and running water in
each room. All meals are served in the
dining room on the second floor where
there is also a comfortable sitting
room/lounge.
All children should bring a sleeping
bag, pillow and pillow case. Clothing
should be warm and sturdy with lots of
sweaters, mittens, socks, etc. recom-
mended. Toilet articles, swim suits
and recreational items such as cards
and books should also be brought. All
things should be marked with the
child's name. Note: A health certifi-
cate is required for all children.
The price for the farm includes ac-
commodations, all meals, instruction
and riding.
TRAVEL
Transportation to and from the farm
is not included. Children may either
be driven to the pony farm by their
parents or may take a bus from the
Reykjavik bus station to Geldingaholt.
The bus ride takes about two hours.
More information on the bus schedule is
available at the Tour Office.
Families are allowed to call the
children each evening between 5 and 6
p.m. through the country telephone ex-
change ASAR.
The pony farm is always popular, so
if you want your child to go, be sure
and sign up as soon as possible.
Ponies are for adults, too
This year Geldingaholt will offer
several one week sessions for older
teens and adults. Dates include July
7-14, July 14-21, July 21-28, July 28
to August 4 and August 4-11. Adults
may have a week of riding and instruc-
tion.
All of the facilities and require-
ments is the same for adults. Anyone
over 16 years of age is welcome at any
of these sessions.
Again, the adult weeks are popular at
Geldingaholt, so sign up early if you
want to go.
For more information, contact the
Tour Office at 4420 or 4200.
DOD sets guidelines on chargeable visits
The recent Department of Defense
change in fees chargeable for medical
care has provided guidelines as to which
visits are chargeable, and which visits
are considered part of another visit.
The personnel in the Station Hospital
Administrative Office have been assigned
the task of being familiar with these
guidelines.
It is requested that inquiries re-
lating to these charges be directed to
the Station Hospital Administrative
Office. Information sheets are being
prepared outlining these guidelines and
will be made available to interested
individuals.
Procedures for payment have not
changed and is also guided by DOD in-
structions. In summary, they are as
follows:
*For a chargeable visit, the pa-
tient or sponsor is responsible. The
responsibility of the insurance carrier
depends on the terms of the policy.
*Pay the hospital collection agent
(located in the Station Administrative
Office) at the time of chargeable visit.
You will be given a receipt. The Station
Hospital does not bill the insurance
carrier. It is the policy holder's
responsibility to seek reimbursement from
the insurance company.
*If your insurance company requires
an attending physician's statement in
addition to a paid receipt, the collec-
tion agent will complete that portion of
the insurance form. The remainder of the
form is completed by the policy holder.
*Multiple visits can be entered on
most insurance company forms. Hence, you
may wish to submit your claim monthly or
less frequently but check the terms of
the policy when doing so.
^Reminder notices for unpaid bills
are initially sent to you by the hospi-
tal collection agent. The hospital
collection agent is also required to
submit unpaid bills to the Naval Station
Comptroller.
TermV registration begins Monday
The Navy Campus, together with the
University of Maryland and Los Angeles
Community College Overseas, will hold
Term V registration Monday through May
13, from 8 a.m. to 5 p.m., at the Navy
Campus in Bldg. 752.
Classes will be held at the A.T.
Mahan High School May 16-July 8.
A special Officers' Wives Club depen-
dent wives' scholarship will be awarded
for this term for either school.
The University of Maryland has a res-
ident lecturer coming from the states to
teach the Child Psychology course, PSYC
333. The course deals with the behav-
ioral analysis of normal development and
normal socialization of the growing
child. Some background in psychology or
sociology is helpful. This course may
be of special interest to those rearing
children and to those seeking college
credit.
Other courses offered this term are:
Engl 101—Introduction to Writing
Socy 100—Introduction to Sociology
Econ 203—Principles of Economics
Engl 222—American Literature 1865 to
the Present
LACCO will offer:
Accounting 17—Payroll accounting
Administration of Justice 67—Police—
community relations
Automek 12—Tune-up and carburetion
Electronics 6—Fundamentals of electron-
ics 2
Finance 8—Personal finance and invest-
ments
Management 66—Purchasing and cost con-
trol
Real Estate 18—Real estate investments
Art 11—Art design, also serves as hu-
manities credit
Electronics 22—Preparation for FCC
Second Class exams
Photography 72—Camera usage and dark-
room technique
White
Falcon
Commanding Officer
Capt. Jack T. Weir
Public Affairs Officer
JOC James E. Dewater
Editor
J02 Jerry Foster
Staff
DM2 Mel Baum
YNSN Chris Bates
White Falcon is published Fridays
in accordance with SECNAVINST 5720.44
for distribution to U.S. military
personnel, Naval Station, Keflavik,
Iceland, and their dependents, and to
military and civilian employees of
the Iceland Defense Force and their
families. It is printed in the Naval
Station Print Shop from appropriated
funds in accordance with NAVEXOS
P-35. The opinions and statements
made herein are not to be construed
as official views of the Department
of Defense or the U.S. Government.
News items, questions, suggestions
and comments may be submitted by
calling 4612 or by visiting AFRTS,
building T-44.