The White Falcon

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The White Falcon - 25.07.1980, Blaðsíða 5

The White Falcon - 25.07.1980, Blaðsíða 5
Page 4 The White Falcon July 25, 1980 July 25, 1980 The White Falcon Page 5 4_l_0-0 An Appelant number to know f or service c all Your index finger reaches for the telephone dial. You haven't had to check the telephone directory or ask the operator. The number is one of the most frequently dialed on the Naval Station, 4-1-0-0. "Public Works Service Desk, may I help you." Each month this situation is repeated over twelve hundred times and for nearly as many reasons. A leaky faucet, no heat, no hot water, a stopped up commode, a washing machine needing repair and on and on. The phone calls come twenty- four hours a day, seven days a week. It is one of the busiest operations on the Naval Station, and one of the least understood. The Public Works Department has special resonsibilities, due to the unique situation in Iceland. They are your apartment manager, your power and light company, your tele- phone company, the heating company, the bus company, the water works and the garbage company. They are the plumbers, the electricians, the mechanics, the carpenters and the equipment operators. They plow snow, repair the vehicles and fix the appliances in your home. Their mission is to provide all the service and utilities to a community of over 5,000 people, in addition to maintaining a Naval Station. To most people 4-1-0-0 is Public Works. That is similar to seeing the tip of an iceberg and thinking that you've seen all there if^f^^l, the ^Hfccc desk is the most visible part of thefl H>'- Ic IB Job of clie service desk to provide ths^BHple maint^^^i and repair to the Naval Station's 5,000 occupants; maintenance and repair that is beyond the capabilities of the requester. The service desk must also be capable of emergency repairs when an im- mediate response is critical. How long should that take? "I called the service desk two hours ago about my stove and they still haven't come." Most people have heard or even voiced a complaint like this. Calls to the service desk are handled by priority and unless your call is a genuine emergency you probably won't get immediate service. Your call will be recorded and the work requested will be assigned to the appropriate shop. One of the servicemen from the shop will then be assigned your service call. If the work requested is an emergency, immediate action is guaranteed. Some service call tips suggested by the Maintenance Division are: If you live in Bunker Hill or Coral Sea housing areas, you should frequently change your furnace filters. These filters are available at the Housing Office. If you have a garbage disposal, make sure you check peelings or any scrapes for any hard articles before using the dis- posal. Clogged drains or commodes very often only need the attention of a plunger, which can be purchased at the Serv- Mart. If you make a service call, please, make every effort to be home when the serviceman arrives. This is one of the most common problems the servicemen have. Treat your living quarters and offices as if you'd have to pay for the repairs. Of course, being preventive is the best upkeep, but if something does need repair and you don't know how to fix it th^||^ the servi^^^lesk will do the job for you as quickly a^| ^^fI'Ssional^B ^fc>ossib!c. SERVICE DESK—calls are received by Helgi Bern- hardsson (opposite page top) who determines the appropriate shop for your problem. BTFN Horace Barnes (below) notifies a service truck of a service call by radio. UT3 Michael Voyles (left) makes final adjustments to a repaired pump, and then with the aid of CECN Jerome Grobe (opposite page bottom) installs it in a barrack's boiler room. Vhe servi^^.ef essional^H ^Bu

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