The White Falcon - 25.07.1980, Blaðsíða 5
Page 4
The White Falcon
July 25, 1980
July 25, 1980
The White Falcon
Page 5
4—1—0—0
An ^ipq^ant
number to know
for service calls
Your index finger reaches for the telephone dial. You
haven't had to check the telephone directory or ask the
operator. The number is one of the most frequently dialed
on the Naval Station, 4-1-0-0.
"Public Works Service Desk, may I help you."
F.ach month this situation is repeated over twelve hundred
times and for nearly as many reasons. A leaky faucet, no
heat, no hot water, a stopped up commode, a washing machine
needing repair and on and on. The phone calls come twenty-
four hours a day, seven days a week. It is one of the
busiest operations on the Naval Station, and one of the
least understood.
The Public Works Department has special resonsibilities,
due to the unique situation in Iceland. They are your
apartment manager, your power and light company, your tele-
phone company, the heating company, the bus company, the
water works and the garbage company. They are the plumbers,
the electricians, the mechanics, the carpenters and the
equipment operators. They plow snow, repair the vehicles
and fix the appliances in your home. Their mission is to
provide all the service and utilities to a community of over
5,000 people, in addition to maintaining a Naval Station.
To most people 4-1-0-0 is Public Works. That is similar
to seeing the tip of an iceberg and thinking that you've
seen all there i^^^hiit, the ^A|e desk is the most
visible part of It job of the service
desk to provide th^^^^^le raaint^^^P and repair to the
Naval Station's 5,000 occupants; maintenance and repair that
is beyond the capabilities of the requester. The service
desk must also be capable of emergency repairs when an im-
mediate response is critical.
How long should that take?
"I called the service desk two hours ago about my stove
and they still haven't come." Most people have heard or
even voiced a complaint like this. Calls to the service
desk are handled by priority and unless your call is a
genuine emergency you probably won't get immediate service.
Your call will be recorded and the work requested will be
assigned to the appropriate shop. One of the servicemen
from the shop will then be assigned your service call. If
the work requested is an emergency, immediate action is
guaranteed.
Some service call tips suggested by the Maintenance
Division are: If you live in Bunker Hill or Coral'Sea
housing areas, you should frequently change your furnace
filters. These filters are available at the Housing Office.
If you have a garbage disposal, make sure you check peelings
or any scraoes for any hard articles before using the dis-
posal. Clogged drains or commodes very often only need the
attention of a plunger, which can be purchased at the Serv-
Mart.
If you make a service call, please, make every effort to
be home when the serviceman arrives. This is one of the
most common problems the servicemen have.
Treat your living quarters and offices as if you'd have
to pay for the repairs. Of course, being preventive is the
best upkeep, but if something does need repair and you don't
know how to fix it th^^. the servij^^desk will do the job
for you as quickly
Vhe serviu^e:
essional^^^^v
ossible.
SERVICE DESK—calls are
received by Helgi Bern-
hardsson (opposite page
top) who determines the
appropriate shop for
your problem. BTFN
Horace Barnes (below)
notifies a service
truck of a service call
by radio. UT3 Michael
Voyles (left) makes
final adjustments to a
repaired pump, and then
with the aid of CECN
Jerome Grobe (opposite
page bottom) installs
it in a barrack's
boiler room.