The White Falcon - 23.09.1983, Blaðsíða 2

2 THE WHITE FALCON/Sepfember 23, 1983
Bringing in the sheep
/
Banking, from 1
disruption in service. "Ail customers have
to do is eventually order a new supply of
checks," says Mr. Schlagheck. The initial
supply of checks will be provided free of
charge.
American Express has made a number of
customer service enhancements in recent
years which should improve the banking ser-
vices available to military personnel. A
major automation campaign is nearly comp-
lete and AEIBC has installed state-of-the-
art data processing equipment throughout
Europe. This new equipment will bring bank
customers "Next day" account information.
With the new equipment in place, busi-
ness transacted at any location is reflected
in banking reports by 9 a.m. the next day.
"When Iceland, the U.K. and Heidelberg are
connected to our network," Schlagheck ex-
palined, "this kind of information will be
typical of the type of service our clients
can expect."
The AEIBC officer went on to comment on
other aspects of the military banking pro-
gram, noting some of the advantages of doing
business with a military or community bank.
"Many military personnel have complained
that their account statements from state-
side banks are slow to reach them. We pro-
vide our customers with iaster account
statements than would probably be available
from‘a stateside bank moving paper to Asia
or Europe by mail," he said.
In addition to operational improvements,
AEIBC has also developed a financial man-
agement education program to help better
aquaint the military community with money
management, check balancing, savings plan-
ning and other financial planning concepts
such as how to establish credit references.
Videotapes, slide shows and brochures will
be made available to community banking fa-
cility customers to acquaint them with a
number of techniques for better money man-
agement. AEIBC is anxious to introduce
these materials to your area.
AEIBC's officers are confident that
their management transition will be smooth
and some of their innovations will make lo-
cal banking more convenient. As Mr. Schl-
agbeck expressed it: "Our goal is to pro-
vide and expand the kind of friendly bank-
ing services that are available at hometown
banks, but tailored to the unique needs of
U.S. military personnel abroad." Other
staff members at American Express voiced
the same commitment and explained the mech-
anics of their bank's contract with the
Department of Defense (DOD). They indicate
that community banking facility charges are
set by DOD and are kept competitive with
stateside bank charges. Likewise, DOD es-
tablishes branch locations and operating
hours. Like other military banking con-
tractors, AEIBC receives a flat fee for
managing DOD's banking facilities. The DOD
absorbs all profits from the operation as
well as any losses.
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The WHITE FALCON is published weekly by the Iceland
Defense Force Public Affairs Office for military and
civilian personnel and their dependents stationed
in Iceland. It is printed by the Naval Station
Print Shop with appropriated funds per NAVSO P-35.
Opinions expressed are those of the writers and may
not be official expressions of IDF, DOD or the U.S.
Government. The WHITE FALCON Office is located in
Bldg. 936 on the NATO Base, Ext. 4612.
COMMANDER ICELAND DEFENSE FORCE
RADM Ronald E. Narmi
PUBLIC AFFAIRS OFFICER
LCDR William W. Clyde
ASSISTANT PUBLIC AFFAIRS OFFICER
Mr. Mik Magnusson_
PUBLIC AFFAIRS STAFF
001 Frank Fisher
YNSN Ralph Castillo
WHITE FALCON STAFF
JOCS Bill WEDERTZ, Editor
J03 Dan Jackson - PH3 Jeff Wood
J03 Chris Wesley
NAVAL STATION PRINT SHOP
LI1 Ben Mosteller
SSgt. Dan Lovan
LI2 Joseph Faulk
LI3 Dan Murray
SN Steven Allen
SA Mike LeClere
AA Christopher Ambler