The White Falcon - 05.09.1980, Blaðsíða 5

The White Falcon
Page 5
queries are normally answered within 24 hours. How-
ever, Lt. Husty stated suggestions can't be answered if
an address or phone number isn't given.
Another method of communicating with customers is
the Commissary's quarterly publication, the Cornucopia.
Chief Bio, who edits the Cornucopia, explained its
purpose. "The paper is designed to pass on up to date
information vital to our customers concerning our
existing policies, products and services," he said.
"We feel it's very important to have a communication
link with our customers—and the Cornucopia serves that
purpose. In it we hope to answer customer questions
and clear up some common misconceptions about the
Commissary's policies."
Chief Bio reemphasized, "that the store exists to
serve the NATO Base community. The community can help
us meet this commitment by telling us about their de-
sires and feelings about the commissary store."
t people we know/
i
The awarded vender is responsible for transporting
,e produce to the Navy Supply Center's Cold Storage
Facility in Norfolk, where it is inspected y a team of
Army veterinarians. On Monday morning it is packaged
into chilled containers and they are put on Military
Airlift Command (MAC) aircraft and flown here."
"The produce is received here by Air Cargo and ship-
ped to'Base Supply, where we pick it up usually by 9:30
a.m. on Tuesday. Once the produce is at the store,
it's inspected by the produce supervisor, and the line
is made ready for our customers."
Lt. Husty emphasized that any produce that won't
last at least 10 days is rejected and the price of the
bad produce is not passed along to the customers.
The store receives hand chilled beef on the "produce
flight" as well. The meat, which is shipped resembling
a steam boat round, is proccessed and readied for the
customer by the meat department personnel.
According to the Assistant Officer-in-Charge, MSC
B.M. Bio, all changes which occur at the Commissary
are made with the customer in mind. "The Store's
operating hours have been extended and recently we have
allocated many sections to improve the customers' ease
in comparison shopping," the chief said.
The Commissary's Vender Price Reduction program
(VPR), which offers patrons items at reduced prices, is
one way the store is trying to save its customers
money. The marked-down items come from two sources,
the Field Support Office and private manufacturers.
These items are marked with orange tags for customer
convenience.
"All of our VPR items are reduced at least 15%,"
explained Lt. Husty. "It is a continuous program which
bles our customers to realize a substantial savings
uality merchandise."
ccording to Lt. Husty, customer comments and sug-
'stions are important in improving the commissary.
The suggestion boxes are in the store and customer
expl.
Thom Lindgren
Wyf'