The White Falcon - 08.04.1971, Blaðsíða 15

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need for military personnel to have a
source of merchandise and services rea-
dily available to them, but at the same
time consideration had to be given to
e civilian economy.
A compromise was worked out, which
tablished certain ground rules of op-
eration and placed certain restrictions
on the categories of merchandise and
services that could be provided by the
military exchanges in the continental
United States.
Committee recommendations were im-
plemented in the publishing of the armed
services exchange regulations and the
armed services commissary store regu-
lations, which have provided the basic
guidelines for resale activities for the
past 20 years.
By 1952, cognizance of additional re-
sale activities in theiWest Coast naval
districts was added to NRSO's area of
responsibility. The problem of effect-
ively directing, managing and monitoring
these resale activities was solved with
the establishment of a West Coast branch
of the Navy Resale System Office at the
Naval Supply Center, Oakland, in August
that year.
The resale headquarters organization,
carrying out its mission, has de-
oped equipment and layout moderniza-
on programs, increased customer ser-
vice, adopted the latest personnel
training programs, expanded merchandis-
ing techniques, exercised more effective
management controls and reduced opera-
ting expenses of individual resale acti-
vities, all without affecting the au-
tonomy of each store. Navy exchange of-
ficers, officers in charge of commissary
stores (under the direct command of
NRSO) and resale afloat officers all run
their own operations. NRSO provides the
necessary guidance.
Advisory Committee
Many programs have been developed
over the past 25 years with the aim of
providing goods and services to the Navy
and the Navy family. Yet, the real suc-
cess of any organization is its ability
to "step outside" and view its operating
procedures objectively.
This is most effectively accomplished
through the Navy Resale System Advisory
Committee, which was established by the
Secretary of the Navy at the same time
the Navy Resale System came into being.
The committee, composed of seven lea-
ders in related private industry, meets
semi-annually under the chairmanship of
the Commander, Naval Supply Systems Com-
mand, to review the policies and pro-
cedures of the system. Guidance in all
areas and for all programs of Navy Re-
sale is provided by the group and their
.commendations are forwarded to the
retary of the Navy.
FALCON
Current Operations
The scope of NRSO's activities has
increased over the past quarter century
to include 168 main and branch exchan-
ges, 95 commissary stores and approxi-
mately 500 ship's stores afloat. In
line with the number of facilities
around the world, the headquarters of-
fice has expanded its staffing to pro-
perly meet the needs of resale activi-
ties in the field and the needs of their
authorized customers.
By adjusting to additional require-
ments, the Navy Resale System Office has
been able to provide greater assistance
to the field in the form of counseling
through field visits and inspections;
suggesting solutions to local problems
through advisory visits by specialists
trained to meet these problems; develop-
ing new layouts and integrating equip-
ment purchases so that resale activities
obtain the best possible items and de-
cor; simplifying store record keeping
through centralized data processing;
publishing operational manuals and tech-
nical instructions; and assisting in the
selection of personnel required to man
the stores and manage the operations.
Mission
The mission of the Navy Resale Sys-
tem Office remains the same today as it
was in 1946, with one exception. In
April 1967, NRSO assumed command of Navy
commissary stores. The mission state-
ment of NRSO is;
"As manager ofthe Navy Resale System,
the Navy Resale System Office will:
Provide command and support, and ad-
ministrative and technical guidance and
assistance to commissary stores; provide
support and administrative and techni-
cal guidance and assistance to exchanges
and MSC exchanges and provide adminis-
trative and technical guidance and as-
sistance to ship's stores afloat.
These efforts of the Navy Resale
System Office are exerted in such a man-
ner so as to ensure the continuing sol-
vency of the Navy Resale System and its
individual programs and, coordinate with
the foregoing objective, to make avail-
able to authorized patrons of the Navy
Resale System merchandise and services
required for their well-being, comfort,
welfare and morale, at the lowest prac-
ticable cost."
Each year has brought more new po-
licies, more diversification and new
problems to be administered. Conse-
quently the structure of the headquar-
ters organization has had to reflect
these changes. Today, the Navy Resale
System Office consists of 17 major di-
visions, each with a specific mission
and function designed to assist where
they are most needed.
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