Atlantica - 01.05.2002, Síða 9

Icelandair is a service company in the forefront of
the airline industry. Surveys conducted amongst
Icelandair passengers – a diverse group of people
of various nationalities – indicate that what distin-
guishes Icelandair from other airlines is its on-time
performance and operational security, along with
the team spirit, positive attitude and the quality of
service displayed by Icelandair’s ground and air
crews. Icelandair therefore takes pride in training
and continuous education available for employees.
Last year, Icelandair was also awarded two prizes in
a contest organised by the World Airline
Entertainment Association for its in-flight trailer.
Icelandair measures its service performance in
accordance with the European Customer Service
Index (ECSI). The company has attained its target goal: a rating above 76%. This impres-
sive score means Icelandair ranks right up there with the best airlines in the world.
A recent survey revealed the following:
Over 90% of all passengers are satisfied with the company’s service.
93% recommend Icelandair.
93% of all passengers find flight attendants well informed.
92% of all passengers find flight attendants helpful.
92% of all passengers are impressed with the cleanliness of the aircraft.
88% of all passengers would use Icelandair again if making the same trip.
While we are pleased with the results of these surveys we know that maintaining a
pleased customer requires constant work and attention to detail. We will continue to
listen to you, our customers, to guide us towards further achievements.
A T L A N T I C A 7
Sigurdur Helgason, President and CEO, Icelandair
ICELANDAIR IN-FLIGHT MAGAZINE
Head Office, Advertising:
Iceland Review
Sudurlandsbraut 12
IS-108 Reykjavík
Iceland
Tel. (354) 522 2000
Fax (354) 522 2022
iceland@icenews.is
www.icenews.is
Overseas Advertising
Representatives:
DENMARK:
Jungersted og Brostrøm
Allégade 8F
DK-2000 Frederiksberg
Denmark
Tel. (45) 33 22 20 20
Fax (45) 33 22 99 59
SWEDEN:
SAS Media AB
Gävlegatan 18 B
S-113 30 Stockholm
Sweden
Tel. (46) 8 797 03 00
Fax (46) 8 728 85 38
UK:
JB Nordic Media Ltd.
20-28 Dalling Road
Hammersmith
London W6 0JB
England
Tel. (44) 181 742 6644
Fax (44) 181 563 7026
BENELUX:
Media Partners
Stroombaan 4
NL-1181 VX Amstelveen
The Netherlands
Tel. (31) 20 547 3600
Fax (31) 20 647 5121
FRANCE:
Inflight Media Marketing (IMM)
63, rue Sainte-Anne
F-75002 Paris - France
Tel. (33) 1 42 97 95 00
Fax (33) 1 42 97 95 10
GERMANY:
MP International Media Service GmbH
Buchardst. 17
D-20095 Hamburg
Germany
Tel. (49) 4 3252 6648
Fax (49) 4 3252 6640
JAPAN:
U. I. Media Service Inc.
1-22-23-306
Ebisu, Shibuya-Ku
Tokyo 150
Japan
Tel. (81) 3 5449 4909
Fax (81) 3 5449 4907
Dedication to Service
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