Atlantica - 01.05.2002, Qupperneq 9

Atlantica - 01.05.2002, Qupperneq 9
Icelandair is a service company in the forefront of the airline industry. Surveys conducted amongst Icelandair passengers – a diverse group of people of various nationalities – indicate that what distin- guishes Icelandair from other airlines is its on-time performance and operational security, along with the team spirit, positive attitude and the quality of service displayed by Icelandair’s ground and air crews. Icelandair therefore takes pride in training and continuous education available for employees. Last year, Icelandair was also awarded two prizes in a contest organised by the World Airline Entertainment Association for its in-flight trailer. Icelandair measures its service performance in accordance with the European Customer Service Index (ECSI). The company has attained its target goal: a rating above 76%. This impres- sive score means Icelandair ranks right up there with the best airlines in the world. A recent survey revealed the following: Over 90% of all passengers are satisfied with the company’s service. 93% recommend Icelandair. 93% of all passengers find flight attendants well informed. 92% of all passengers find flight attendants helpful. 92% of all passengers are impressed with the cleanliness of the aircraft. 88% of all passengers would use Icelandair again if making the same trip. While we are pleased with the results of these surveys we know that maintaining a pleased customer requires constant work and attention to detail. We will continue to listen to you, our customers, to guide us towards further achievements. A T L A N T I C A 7 Sigurdur Helgason, President and CEO, Icelandair ICELANDAIR IN-FLIGHT MAGAZINE Head Office, Advertising: Iceland Review Sudurlandsbraut 12 IS-108 Reykjavík Iceland Tel. (354) 522 2000 Fax (354) 522 2022 iceland@icenews.is www.icenews.is Overseas Advertising Representatives: DENMARK: Jungersted og Brostrøm Allégade 8F DK-2000 Frederiksberg Denmark Tel. (45) 33 22 20 20 Fax (45) 33 22 99 59 SWEDEN: SAS Media AB Gävlegatan 18 B S-113 30 Stockholm Sweden Tel. (46) 8 797 03 00 Fax (46) 8 728 85 38 UK: JB Nordic Media Ltd. 20-28 Dalling Road Hammersmith London W6 0JB England Tel. (44) 181 742 6644 Fax (44) 181 563 7026 BENELUX: Media Partners Stroombaan 4 NL-1181 VX Amstelveen The Netherlands Tel. (31) 20 547 3600 Fax (31) 20 647 5121 FRANCE: Inflight Media Marketing (IMM) 63, rue Sainte-Anne F-75002 Paris - France Tel. (33) 1 42 97 95 00 Fax (33) 1 42 97 95 10 GERMANY: MP International Media Service GmbH Buchardst. 17 D-20095 Hamburg Germany Tel. (49) 4 3252 6648 Fax (49) 4 3252 6640 JAPAN: U. I. Media Service Inc. 1-22-23-306 Ebisu, Shibuya-Ku Tokyo 150 Japan Tel. (81) 3 5449 4909 Fax (81) 3 5449 4907 Dedication to Service 007 ATL 302 Sig.Helga-rm 23.4.2002 10:38 Page 7
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