Læknablaðið - 01.07.2014, Blaðsíða 22

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R a n n S Ó k n
ENGLISH SUMMARY
introduction: The Icelandic health care system ranks favourably in
international comparison but patients’ experience of interaction with the
health service has not been well studied. The goal of this study was to
examine the satisfaction of patients admitted to the Acute Cardiac Unit
(ACU) at Landspitali – The National University Hospital of Iceland.
Methods: A questionnaire based on the Patient Satisfaction Question-
naire III was mailed to patients admitted to the ACU between 1 january
and 29 February 2012. Questions were presented as statements and
participants asked to respond how strongly on a scale from 1 to 5 they
agreed or disagreed with each statement. Data analysis was performed
using descriptive statistics, Cronbach´s alpha for internal consistency
of scales and principal components analysis, Wilcoxon-Mann-Whitney
and Kruskal-Wallis tests for comparison of groups and Pearson and
Spearman correlation coefficients for correlation between variables.
Results: The questionnaire was mailed to 485 individuals of whom 275
(57%) responded. The median age of the participants was 62 (range,
19-95) years and 132 (48%) were women. Internal consistency of the
scales was mostly high (Cronbach’s alpha 0.62-0.91) and principal
components analysis revealed one main factor. The mean score of the
questionnaire was 6.8 ±1.0 and 91%, and 86% of the participants were
pleased with their interaction with physicians and nurses, respectively.
Similarly, 88% were pleased with the care they recieved but 25% felt
they received insufficient explanations of their symptoms or that follow-
up care was lacking.
Conclusion: Patients of the ACU generally appear to be satisfied with
their care. However, our results suggest that improvement is needed in
several areas, including information provided at discharge and follow-up
care.
Patient satisfaction with care and interaction with staff in the acute Cardiac Unit at landspitali
– The national University Hospital of iceland
Margret H. Snorradottir1, David O. Arnar1,2, Ragnar F. Olafsson3, Runolfur Palsson1,2, Olafur S. Indridason2
key words: Health service, acute cardiac unit, heart disease, quality of care, PSQ-III questionnaire, survey.
Correspondence: Ólafur Skúli Indriðason, olasi@landspitali.is
1Faculty of Medicine, University of Iceland, 2Internal Medicine Services, Landspitali - The National University Hospital of Iceland, 3Educational Testing Institute, Reykjavik, Iceland.
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